Marketing and Sales Director

Claremont Manor
May 6, 2020
Claremont, CA
Job Type
Mark as filled and archive job


Claremont Manor Retirement community has a full time position available.

The Director of Marketing and Sales is responsible for the sales, marketing and public relations program for the community and achieving budgeted occupancy.

Essential Functions

Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

Manages all aspects of the Sales and Marketing Department; including but not limited to all department budget and processing invoices to be paid.

Maintain focus on goal of 100% occupancy at all times.

Maintains accommodation inventory and tracks accommodation fee changes in accordance with the community budget/strategic plan.

Oversees FY planning. Ensures there is a plan in place and executes the plan.

Maintains the contact tracking database by checking month end figures and assuring that completed and consistent data is entered in the Dynamics system.

Assists with and has the overall responsibility for; event planning and marketing plans, responding to inquiry calls, touring, processing applications, interacting with prospects and current residents.

Manages and assists all members of the department.

Responsible for community outreach, local competitive market analysis, annual sales and marketing plan and external strategies and market rates.

Provides direction, oversight and action to complete the sales process.

Initiates team building and goal setting. Ensures an environment of positive teamwork and trust.

Works closely with Environmental Services and Maintenance departments as accommodations get prepared for new residents.

Responsible for meeting established sales goals and having a focus of 100% occupancy by developing “out of the box” sales strategies and models.

Source new sales opportunities and close sales to achieve monthly and annual goals.

Negotiate with prospects, generate leads and qualify prospects.

Manage sales and provide move-in coordination.

Complete home visits and encourage create follow up strategy with the sales team.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include supervise Sales and Marketing staff, interview, accept and train volunteers; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.

Education or Experience

Bachelor’s degree (B.A.) from a 4-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.

Minimum 2 years’ experience in real estate, public relations, marketing or sales

Retirement home or geriatric experience preferred

We offer a comprehensive benefits package including medical, dental, vision and life insurance, paid time off, paid anniversary holiday, holiday pay, paid jury duty and 403B.

Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.

Availability (Step 1 of 6)
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License and Education (Step 2 of 6)
Additional Information (Step 3 of 6)
Work Experience History (Step 4 of 6)
Work History (Step 5 of 6)

Application Agreement (Step 6 of 6)
  1. I authorize Front Porch to contact any or all of my former or present employers, schools, and references for any and all of the following purposes: (a) to verify any information I have provided, and (b) to obtain any information, whether favorable or unfavorable about me, my educational background, and my employment with any former employer. I hereby release Front Porch and my former employers, schools, and references, and their respective officers, agents, and employees from any and all liability resulting from disclosure of any such information.
  2. I certify that all the information contained in this Application for Employment is true and complete. I understand that if I am employed by Front Porch, any falsification, misrepresentation or omission of any facts on this Application for Employment or in any other material furnished by me to Front Porch may result in termination of my employment, whenever discovered.
  3. I understand that any offer of employment, if made, is contingent upon satisfactory results in the opinion of Front Porch management of a post-offer medical examination, drug screen, and criminal record clearance.
  4. I understand that any offer of employment, if made, is contingent upon my providing satisfactory proof in the opinion of Front Porch management of my lawful employment status, as required by the U.S. Immigration Reform and Control Act of 1986. Front Porch participates in E-Verify.
  5. I understand and by submitting the form agree to all of the following if I am employed by Front Porch: (a) my employment with Front Porch always shall be at mutual consent of both myself and Front Porch's management staff; (b) this means that my employment always shall be on an "at-will" basis* - either I or Front Porch management may terminate my employment at will at any time for any reason, with or without good cause and with or without any previous notice or warning; (c) this means that no one at Front Porch has had or will have any authority whatsoever to change the "at-will" basis of my employment by any oral statement or conduct; and (d) the "at-will" basis of my employment can be changed only by a later written employment contract, signed both by me and the CEO of Front Porch, which has been approved in advance of its effective date by written resolution of the Front Porch Board of Directors.

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