Sales and Marketing Manager

Claremont Manor
June 17, 2020
Claremont, CA
Job Type
Mark as filled and archive job

Claremont Manor Retirement Community is recruiting for a full time Sales and Marketing Manager.

ESSENTIAL FUNCTIONS Include the following. Other duties may be assigned as necessary.

Sales and Marketing Manager provides support and coordination of prospect information, resident move-ins, lead generation, marketing events and advertising with the goal of achieving and maintaining budgeted occupancy.

Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

Tours prospective residents and assesses resident qualification; initiates and follows up with phone contacts and prospects on a regular basis. Responds to requests for information and incoming inquiries from prospective residents.

Evaluates customer needs and builds productive and trustworthy relationships.

Responsible for meeting established sales goals and having a focus of 100% occupancy by developing “out of the box” sales strategies and models.

Complete home visits and create follow up.

Maintains contact with waiting list and maintains written records of inquiries and phone contacts with prospects. Evaluates prospect data.

Closes sales and completes associated documentation, accepting deposits and processing paperwork through the business office as needed.

Assists with management of wait list prospects, utilizing established company marketing techniques. Inputs information on a timely basis into Sales and Marketing data base.

Responsible for prospect application process; maintains files, monitors required file information, and communicates with prospects as needed.

May attend advocacy and professional group meetings as outside marketing; identifies visits and markets to outside organizations; coordinates and hosts visits by groups to campus and participates in in-service events; promotes and maintains community relationships.

Coordinates and participates in marketing events, advertising and direct mail campaigns. Tracks pertinent data for marketing and advertising campaigns.

Prepares census, marketing and sales reports on a weekly, monthly and annual basis as assigned.

Work closely with Environmental Services department as accommodations get prepared for new residents.

Walks through the community with an eye for cleanliness and recognizes and reports all repair and housekeeping needs to the members of those departments.

Education or Experience

Bachelor’s degree (B.A.) from a 4-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience. Working with seniors, 1 year preferred. Must be self-motivated and able to advance and close sales. Strong communication and interpersonal skills needed.

We offer a comprehensive benefits package including medical, dental, vision and life insurance, paid time off, paid anniversary holiday, holiday pay, paid jury duty and 403B.

Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws

Availability (Step 1 of 6)
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License and Education (Step 2 of 6)
Additional Information (Step 3 of 6)
Work Experience History (Step 4 of 6)
Work History (Step 5 of 6)

Application Agreement (Step 6 of 6)
  1. I authorize Front Porch to contact any or all of my former or present employers, schools, and references for any and all of the following purposes: (a) to verify any information I have provided, and (b) to obtain any information, whether favorable or unfavorable about me, my educational background, and my employment with any former employer. I hereby release Front Porch and my former employers, schools, and references, and their respective officers, agents, and employees from any and all liability resulting from disclosure of any such information.
  2. I certify that all the information contained in this Application for Employment is true and complete. I understand that if I am employed by Front Porch, any falsification, misrepresentation or omission of any facts on this Application for Employment or in any other material furnished by me to Front Porch may result in termination of my employment, whenever discovered.
  3. I understand that any offer of employment, if made, is contingent upon satisfactory results in the opinion of Front Porch management of a post-offer medical examination, drug screen, and criminal record clearance.
  4. I understand that any offer of employment, if made, is contingent upon my providing satisfactory proof in the opinion of Front Porch management of my lawful employment status, as required by the U.S. Immigration Reform and Control Act of 1986. Front Porch participates in E-Verify.
  5. I understand and by submitting the form agree to all of the following if I am employed by Front Porch: (a) my employment with Front Porch always shall be at mutual consent of both myself and Front Porch's management staff; (b) this means that my employment always shall be on an "at-will" basis* - either I or Front Porch management may terminate my employment at will at any time for any reason, with or without good cause and with or without any previous notice or warning; (c) this means that no one at Front Porch has had or will have any authority whatsoever to change the "at-will" basis of my employment by any oral statement or conduct; and (d) the "at-will" basis of my employment can be changed only by a later written employment contract, signed both by me and the CEO of Front Porch, which has been approved in advance of its effective date by written resolution of the Front Porch Board of Directors.

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