Welcome to the Front Porch 2018 Impact Report. Click here to begin the journey.

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THE LAST YEAR WAS

A YEAR OF

AMAZING IMPACT

AND INCREDIBLE

STORIES

We strive
to make a difference
in the life of …

each
person
we
serve …
each
teammate
we
employ and …
each
community
we
help
build.

It’s our way of
improving
the world we share.

WE PROUDLY SERVED


2,532

RESIDENTS
IN OUR
RESIDENTIAL CARE
AND
MEMORY CARE

WE PROUDLY SERVED


2,355

RESIDENTS
IN OUR
25
AFFORDABLE
HOUSING
COMMUNITIES

MANAGED BY ...
CARING Housing Ministries

A Division of Front Porch


CARING specializes in creating and managing communities that serve people of limited income with exceptional needs, including seniors, families, and those who are physically disabled or have been diagnosed with chronic mental illness.

WE PROUDLY SERVED


468

RESIDENTS
IN OUR
REHABILITATION
AND
CARE CENTERS

WITH 44% ON MEDI-CAL

WE PROUDLY SERVED


with

2,238

OF THE
BEST
EMPLOYEES

SEE OUR EMPLOYEES’ HEARTFELT WHYS

Each Front Porch Community

is as

UNIQUE

as the

INDIVIDUALS

who LIVE and WORK in them.


We provide diverse options …
Urban to Ocean Front
Apartments, Homes & Cottages
Studios to 3-Bedrooms
0.14 – 63 Acres
Locations in CA, AZ, LA and FL
Month-to-Month
Active Adult & CCRC
Affordable Housing to Market Rate
18 to 289 residences per community


Serving all socio-economic levels.
OUR TRANSFORMATIVE
COMMITMENT
TO CAUSE-BASED
INNOVATION.
We serve with the culture and mindset of


Humanly Possible® is about doing everything possible to find bold new ways to meet the growing needs of all those we are privileged to serve, now and in the future. But today, more than ever, we need every mind, every discipline, every level of our company working together on what’s possible, what’s achievable, and what’s next.
Annually CARING Housing Ministries with their 85 employees organizes staff team-building development programs for community outreach projects. The year’s focus for community outreach was on homelessness. This resulted in…

Going above and beyond and
donating

1,360 hours of volunteer time

and raising funds for

organizations that

help

the

homeless.


OUR RESIDENTS

HELPING

OTHERS

through resident groups

Over 100 Resident Groups Helping

People

In

Need



Delivering ‘A Million Thanks’ to the military.
Sewing and quilting for people in need.
Volunteering at the Children’s Learning Centers.
20

Between Thanksgiving and Christmas, Walnut Village residents read and sorted about 180,000 letters for oversees military personnel to enjoy through A Million Thanks.


I enjoy coming here each week. Sitting together builds camaraderie among us and we always end up sharing some of the letters by reading them out loud. They are such a treat.

Residents Make ...

fleece blankets for hurricane victims, quilts for children with parents in the Marines, knit hats for preemies for local hospitals, dresses for girls in Africa and Haiti, blankets for children in foster care, and more.

Sunny View residents and Children’s Creative Learning Centers in Los Altos have created a great partnership for the past 4 years! The children enjoy engaging with their "Grandfriend." Residents visit each week to help in the classroom.



Some days I read books for an hour, other days I sit and watch the children play. I always leave tired but happy.

WE CHANGE

THE LIVES OF THE

SENIORS

ON THE OTHER SIDE OF THE

WORLD


Sunny View and its residents adopted underserved seniors in the African country of Cameroon. The money goes to a variety of causes that benefit the elderly in Cameroon, including gardening, farming and beekeeping projects, blanket and gas lamp donations and …

24

GOATS

FOR REARING

IN

CAMEROON


FIND OUT MORE HERE

Claremont Manor partnered with REAL Connections Village to provide meals to older adults who choose to stay in their own home.

Villa Camp, an inter-generational Summer Camp at Villa Gardens, which was organized entirely by residents for nine- and 10-year-old students attending nearby Jefferson Elementary School.



SEE THE NEWS STORY HERE


Where residents, staff, research partners and technology companies collaborate to identify potential opportunities, test them out, find the ones that work and then rapidly deploy these solutions. Harnessing technology solutions that support and enhance wellbeing and help older adults thrive.

Here are some impact stories.

Impact For Corinne


I’m happily part of a small test group using Alexa to set our thermostats — all without moving from my easy chair, mind you — and turn on (or off) a night light at the far end of the living room, just by voice command. Most fun of all was setting up Alexa-to-Alexa messaging with two friends who also have started using this magical device.

- Corinne, Front Porch resident

LEARN HOW ALEXA IS MAKING A DIFFERENCE IN RESIDENT LIVES



LEARN MORE

BRINGING

HEALTH AND WELLNESS

SERVICES INTO

COMMUNITY SETTINGS

AND HOMES

As the demand for health care services and needs grow, telehealth is the next important step in providing high quality, affordable, and accessible care and treatment for aging communities. We are a pioneer in championing telehealth solutions for older adults.

READ THE STORY HERE
Virtual reality technologies address the needs of older adults. Whether it is the satisfaction of checking off a “bucket list” wish, creating rehabilitation and mobility exercises, utilizing pain and stress reduction methods, or reliving beautiful and happy memories, virtual reality technologies offer the possibility of creating meaningful experiences and changing the way we deliver care.

Impact for David


A recent family gathering in Hawaii was filmed using a small 360° camera. David was unable to attend in-person but with the virtual reality headset, he felt like he was at the table … so much so, that he started talking to the video.

SEE HOW VIRTUAL REALITY MAKES A DIFFERENCE IN RESIDENT LIVES



From a resident’s estate donation

We tackled

CYBER-SECURITY

at a local level with donations to our foundations through our

AWARD-WINNING Piers Project.



Nearly half of adults ages 65 and older now own smartphones. Internet use by seniors has similarly jumped — and for the first time, half of older Americans have broadband at home. But with all that access to technology comes the increased risk of becoming a victim of cybercrime.

HERE ARE SOME CYBER SAFETY TIPS

Hearables For All: This Initiative Brings New Personal Amplifiers to Older Ears


We deployed a group listening system developed by EverSound alongside PSAP devices across 12 Front Porch communities. The project assess the impact of these innovations on social engagement and quality of life among hundreds of older adults.

The impact potential of these new solutions will be enormous to the wellness and independence of older adults.

READ THE STORY HERE



Impact for Richard


Richard was a firefighter. Through the It’s Never 2 Late (iN2L) interactive engagement technology platform, Richard was transported back to the farms of Wisconsin. He shared memories of his days as a firefighter when he saw the helmet and firefighting gear on the screen. Moments of connection bring such joy.

It covers so many different fields. It is unbelievable. You almost have to watch it to believe it.

- Richard, Front Porch resident

LEARN MORE ABOUT HOW iN2L IS MAKING A DIFFERENCE IN RESIDENT LIVES



These stories are thanks to

PEOPLE like you

our

PHILANTHROPIC PARTNERS.

Philanthropy

/fəˈlanTHrəpē/

noun: creates community and meaningful moments;

fuels innovation, solves real problems and reaches out to others;

inspires legacy and makes a difference in our lives everyday;

sparks partnership and engagement.

WE HAD

1,072 DONORS

8,768 NUMBER OF GIFTS

$3.67M TOTAL DONATED



In 2017

WE HAD

$67M DONATED/RAISED

SINCE THE INCEPTION OF FRONT PORCH Since 1999

This goes to

We are a company of givers.

We give our

TALENTS,

LOVE,

KINDNESS,

CARE and SUPPORT

everyday.

We also know that there are times when our team members need support as well. That is what motivates us to offer the HEART Fund …

The HEART Fund, a special fund designed to assist Front Porch employees who have experienced an unforeseen financial hardship due to an illness, death in the family or loss of a home caused by a natural disaster.


Hear our employee Irma Gallegos’ HEART Fund story.

WE HELPED PROVIDE HOLIDAY CHEER AT

275 LOW-INCOME HOUSEHOLDS

at

4 of our CARING Housing Ministries Communities

with

$16,291 of donations THROUGH OUR OPERATION SNOWFLAKE


Since 2002
Operation Snowflake has provided low-income families with requested gifts of needs and wants of each child and gift cards to supplement other needs such as groceries. Our work is done behind the scenes … to preserve the dignity of each family!


In 2017

RESIDENTS GAVE

127

SCHOLARSHIPS



Congratulations to Vista del Monte scholarship recipient, Raul Fajardo, maintenance team member at Vista for 17 years! Raul plans to continue his education "not only so I can be a better person, but to be able to motivate my coworkers." Thanks to the generosity of our residents, our Foundations are able to fund scholarships to help employees and their children get post-high-school training and tuition for college.

WE OFFER CHARITABLE CARE
(RESIDENT ASSISTANCE) FUNDS.

$937,962

WAS RAISED FOR

RESIDENTS IN NEED

These funds help Front Porch retirement community residents who have outlived their financial resources.


In 2017
Front Porch Gallery is dedicated to the belief that ‘art creates community.’ The Gallery is a forum through which residents and staff at Front Porch and CARING Housing Ministries communities as well as local senior artists and other not-for-profit organizations can share their stories through art.

WE

STARTED A

CHOIR

FOR RESIDENTS WITH

ALZHEIMER’S DISEASE

WATCH THE CREATION OF THE CHOIR AND THEIR CONCERTS

OUR AMAZING RESIDENT VOLUNTEERS,

STAFF AND COMMUNITY VOLUNTEERS

DONATED 135,461 HOURS.

THANK YOU!

5-STAR MEDICARE RATING

EARNED BY

7 of our 8 Care Centers


The 5-Star Medicare rating was created by The Centers for Medicare & Medicaid Services to help individuals and their families compare nursing residences more easily. Ratings are based on health inspections, staffing and quality measures. Only the top 10 percent in each state receive a five-star rating.

These ratings are as of December 31, 2017. www.medicare.gov
With the intent to
INSPIRE
and measure ENGAGEMENT among
RESIDENTS and STAFF,
creatively pursuing
what’s MEANINGFUL to them,
we initiated an assessment program called …
“ENGAGE…a Front Porch Collaborative” is a dynamic new assessment program that measures the level of engagement of our residents and staff.

Engagement is about creating opportunities for meaningful and purposeful connections. It is the essence of life enrichment and wellbeing.

We celebrate, acknowledge, share ideas and encourage engagement as an important quality indicator at all Front Porch communities.

SEE WHAT OUR RESIDENTS AND EMPLOYEES SAY ABOUT ENGAGE

44

STAR EMPLOYEES

TRAIN AND TEACH

SERVICE EXCELLENCE TO

2,088

fellow staff members each year.

Service excellence training is in its 13th year!

Through peer-to-peer mentoring, STAR employees gain skills in public speaking, leadership and experience personal growth (and a 22% promotion rate)!

SEE THE IMPACT OF BEING A STAR FOR ONE OF OUR EMPLOYEES

5-STAR College Workshops + Fresh Ideas = New Ways to Serve!


Humanly Possible® “Fresh Ideas” Action Projects inspire colleagues to collaborate and create new ways to meet needs!

For 2017, we had 53 projects, including …

  • “Music in the Shower” for care center residents who have anxiety when showering

  • “Scanner Stamp Code” for packages, daily checks and medication

  • “No-Contact Boxing” for residents with Parkinson’s disease

Ethics and Compliance




Front Porch is a values and mission-driven organization with a commitment to integrity in all that we do. Our Ethics Service celebrates Values in Action, promotes awareness and ethical decision making through the Front Porch Ethics Board and regional committees, monitors compliance at all levels of the organization and celebrates best practices.

For us
compliance
and ethics
are about
INTEGRITY.