Difference •
Impact •
Impact •
Impact •
Engagement •
Impact •
Impact •
Engagement •
Hello and welcome to the Front Porch FY 2019-20 Impact Report
Front Porch is a values and mission-driven organization with a commitment to integrity in all that we do.
Our Ethics Service promotes our Core Values and an awareness of and practical application for ethical decision making through the Front Porch ethics advisory board and regional ethics advocates.






Non-Profit
We had the
honor to serve
2,290
Residents
in our independent
living, assisted living
and memory care.
We had the
honor to serve
2,295
Residents
in our 26 affordable housing communities, managed by CARING Housing Ministries.
We had the
honor to serve
2,469
Resident
Patient Days
in our rehabilitation
and care centers with
49% on Medi-Cal.
We had the
honor to serve with
2,138
of the Best
Employees
who share their talents, love,
kindness, care and
support everyday.
We provide
Strength of
Community
with social
connectedness at
our 12 retirement
and active adult
communities.
We had
1,195
donors
11,699
number of gifts
$1.3M
total donated
members need support we offer …

Team members tested their hearts (and lungs) on the hike and found they could surmount just about anything, when they do it together.
Watch here282 low-income households.
totaling $142,315.
$336,724 was raised for residents in need.
“Front Porch Gallery has been very enriching for me from my solo exhibit to being in several resident exhibits. The catalogs of our artwork are so enjoyable and have been beautifully produced. These are wonderful ways to continue our creativity.”
New app helps residents and staff stay connected.
“Great tool. I am visually impaired and it is the fastest way I can keep in touch. I can check out the menu, events, videos, and news at a click of the mouse.”
Exploring innovative uses of technology to empower individuals to thrive, particularly as we age.
Here are some impact stories.

The Sensory Room
We built a voice-powered immersive experience for residents with memory loss that decreases anxiety and agitation and provides a feeling of calm to relax, engage and re-energize.
“It’s used as a medication free approach for sun downing or when a resident is generally feeling anxious or agitated.”
— Carolina, Front Porch employee
Video is a powerful storytelling tool to help connect, engage and share.
Partnering with OneDay, a simple video app, employees can easily and professionally capture resident stories, showcase community events and document staff professional development in order to build community.
Front Porch employees, using virtual reality equipment supplied by Embodied Labs, stepped into the shoes of older adults living with Alzheimer’s Disease, low vision and end-of-life transitions.
“I can teach my staff how to do the technical parts of nursing and caregiving, but it’s harder to prepare them for the realities residents are experiencing.”
– JoAnn, RN, Front Porch employee
A Front Porch employee took the initiative and proved the impact that strength training has on fall prevention in order to secure new strength training equipment for residents.
Our 7 Care Centers are Medicare rated.
The Centers for Medicare & Medicaid Services ratings are based on health inspections, staffing and quality measures.
www.medicare.gov
With the intent to inspire and measure engagement among residents and staff, we have “ENGAGE: a Front Porch Collaborative,” a dynamic assessment program that measures the level of engagement of our residents and staff.
We celebrate, acknowledge, share ideas and encourage engagement as an important quality dimension at all Front Porch communities.
The Front Porch Compliance Program promotes an ethical organizational culture with a commitment to compliance with all applicable laws and regulations.
We initiated a management training program, Managers in Motion, that focuses on leadership skills and enhances the leadership conversation with our mid-managers around topics of accountability, teamwork and trust and conflict resolution.
“I have noticed a remarkable change in my reactions to incidents and also how I interact under stress. I am very grateful for all the guidance given and the support from other staff.”
— Sudha, Front Porch employee

5-STAR College, a vibrant program within our Front Porch culture, focuses on developing emerging line-staff leaders. The program provides training in communication, teaming and customer service skills as well as builds confidence in speaking and leadership. 26% of 5-STAR College graduates have been promoted.
These star employees facilitated service excellence training to our more than 2,000 staff members.
We are challenging all of Front Porch to experiment, be open and try and accept new ideas.
The Front Porch culture encourages its employees to experiment, innovate and create.
The results were 50 unique projects to meet needs!